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Najeeb Malik, General Manager of Passport Legacy (Pvt.) Limited, belongs to Pakistan and is currently residing in the historic city of Lahore. He possesses expertise in strategic planning, service quality and business operations. He has actively encouraged the performance improvement of teams he has had the opportunity of heading / working with. With a career that spans over 26 years, he has extensive work experience in different domains like banking sector and being an entrepreneur, with expertise in customer services and business operations. Having worked for renowned banks like Citibank and Union Bank, his last assignment was at MCB Bank Ltd., one of the largest banks in Pakistan; in the capacity of a Senior Vice President and Head of Service Quality. The past 26 years have only increased his enthusiasm towards work and skill at developing strategies that work towards building a firm and loyal customer relationship with any organization. He firmly believes that customers are the lifeblood for any organization and keeping their interest at the epicenter is the key to success for any organization, irrespective of what service they offer.